Distance Sales and Subscription Agreement

1.1. SELLER (PROVIDER)

Company Name: Alnixa Teknoloji Limited Şirketi ("Company" / "Provider") Address: Halkalı Merkez Mah. Halkalı Cad. Tekno Park İdare Binası No:281/23 İç Kapı No: 2 34303 Küçükçekmece/İstanbul Mersis No: 0055226744100001 E-mail: [email protected] Website: www.qlaritics.com

1.2. BUYER (USER)

The natural or legal person who creates an account, purchases a subscription package and/or benefits from the Service through the Platform ("User" / "Buyer").

The User accepts that the name, surname, title, e-mail, phone and invoice information declared during membership and purchase steps are accurate and up-to-date. The User is exclusively responsible for all consequences, penalties and legal liabilities that may arise from false, incomplete or outdated declarations.

The following terms in this Agreement have the meanings indicated below:

Platform: The web interface, panels and modules of the software offered under the www.qlaritics.com domain.

Service: Cloud-based data analysis, monitoring, reporting and classification software services (SaaS) offered by the Company through the Platform.

Subscription: The right to benefit from the Service for a specific period within the scope of the package selected by the User.

Plan/Package: The service level that determines the scope, limits, price and features of the Subscription.

Output: Reports, graphics, summaries, analysis results and exports (CSV/PDF, etc.) generated through the Platform.

Content/Data: Any data that the User uploads, processes or outputs through the Platform.

Commercial User: A legal entity or merchant that purchases the Service for professional or commercial purposes.

3.1. The subject of this Agreement is to determine the rights and obligations of the parties, payment and renewal principles, cancellation and refund rules regarding the User's benefit from the Service within the scope of the Subscription purchased through the Platform via distance methods.

3.2. The Agreement has been prepared in accordance with the provisions of Consumer Protection Law No. 6502, Distance Contracts Regulation and Subscription Contracts Regulation.

3.3. In cases where the User has the status of Commercial User (B2B), the provisions of the Turkish Commercial Code shall apply and the protective provisions of consumer legislation shall not apply.

4.1. The Service is a cloud-based software service (SaaS) provided by the Company over the internet. Physical delivery or shipping of the Service is not applicable.

4.2. Access to the Service is opened upon successful completion of payment by the User. The performance (delivery) of the Service is deemed to have occurred electronically when the Company systemically grants access permission.

4.3. The Company reserves the right to develop, update, improve, add new features or change some features of the Service. Such changes are considered normal due to the nature of the Service and do not constitute defective performance alone.

5.1. Plans and Limits: Subscription plans (monthly/yearly) and usage limits (number of queries, reporting rights, number of users, etc.) are announced on the Platform. The User declares that they have seen and accepted the limits of the selected plan at the time of purchase.

5.2. Fair Use: The Company has the right to apply "Rate Limit" (Query Speed Limit) and Fair Use Quota for the security and stability of the system. In case of exceeding limits, the service may be temporarily slowed down or restricted.

5.3. Trials and Campaigns: The Company may organize free trial periods, discount coupons or campaigns at its sole discretion. The Company reserves the right to change or terminate these campaigns at any time.

5.4. Package Change (Upgrade/Downgrade): • Upgrade: The User can upgrade to a higher package at any time. In upgrade transactions, the price difference can be calculated considering the remaining period (pro-rata) or collected according to the Company's billing policy. • Downgrade: Downgrade requests take effect at the end of the current paid period. When downgrading at the end of the period, the new package limits apply; if there is a limit exceeded, some features may be restricted or data access may be suspended.

6.1. Price: Subscription prices are the total amount including taxes shown on the payment screen.

6.2. Automatic Renewal: The subscription automatically renews at the end of the selected period unless cancelled by the User. Renewal is performed by charging the User's registered payment method.

6.3. Price Change: The Company reserves the right to change subscription prices. Price increases are applied in the first renewal after the User's current period ends. If the User does not accept the new price, they can cancel before the renewal date.

6.4. Billing Period and Special Dates (29/30/31 Rule): The billing payment period is the same day of each month following the subscription start date. If the same day does not exist in the relevant month (e.g., February renewal of a subscription started on January 31), the renewal transaction and billing will be made on the last day of that month (February 28 or 29).

7.1. Collection: Payment is collected in advance by credit card, debit card or licensed payment institutions and intermediary institutions with which the Company has agreements.

7.2. Payment Failure: If payment cannot be received due to card limit insufficiency, expiration date error or technical reasons; the Company may suspend access, restrict or suspend the account. No service is provided until payment is successful.

7.3. Chargeback Warning: In case the User initiates a chargeback process through their bank for any reason; the Company has the right to immediately close the account, stop the service and collect the receivable through legal means (execution and lawsuit) together with all expenses.

8.1. Withdrawal Right Exception: The Service subject to this Agreement is within the scope of "Services performed instantly in electronic environment or intangible goods delivered instantly to the consumer" pursuant to Article 15/1-ğ of Consumer Protection Law No. 6502 and Distance Contracts Regulation.

8.2. No Right of Withdrawal: The Service is instantly performed and access rights are granted to the User electronically upon approval of the payment transaction. Therefore, the User has NO LEGAL RIGHT OF WITHDRAWAL in this transaction.

8.3. Cases Where No Refund is Made: The User accepts that they cannot request a refund in the following cases: • Not logging into the system despite purchasing the Service or not using it. • Having access problems due to their own technical equipment, internet connection or local network restrictions. • Changes in expectations or personal withdrawal decisions. • Restrictions originating from third parties (API providers).

9.1. Cancellation by User: The User can cancel their subscription at any time through the user panel on the Platform.

9.2. Consequences of Cancellation: The cancellation takes effect at the end of the current paid period (the relevant month or year). The User can continue to use the Service until the end of the period. No refund is made for unused days in case of cancellation in the middle of the period.

9.3. Justified Termination by Company: The Company may terminate the Agreement immediately without any notice period in case the User violates the provisions of this Agreement, fails to fulfill their payment obligation or in case of detection of malicious use.

9.4. Data Retention and Deletion: Upon termination of the subscription; the Company may retain User data within the framework of legal retention obligations or for a reasonable period. At the end of this period, the data may be permanently deleted or anonymized.

10.1. Account Security: In individual plans, the account is personal. In corporate plans, only authorized users can access. The User cannot share their password with unauthorized third parties.

10.2. Prohibited Activities: The User cannot attempt to access the source codes of the Platform, cannot perform reverse engineering, cannot extract data from the Platform with "scraper", "bot" or similar automatic tools without permission.

10.3. Commercial User Declaration: If the User purchases the Service for professional or commercial purposes; they accept that some protective provisions in the Consumer Law (elective rights for defective performance, etc.) may not apply to them.

11.1. Third Party Integration: The Platform operates by collecting data through connection interfaces ("API") and infrastructures provided by third party service providers such as X (Twitter), YouTube, Reddit, Instagram.

11.2. Service Dependency: The continuity and quality of the Service depends on these third party platforms keeping their APIs open, accessible and stable.

11.3. Disclaimer: In case third party platforms change their API policies, restrict data access, make it paid or experience technical interruptions, the Service may become partially or completely unavailable. The Company is not responsible for such third party originated disruptions, data deficiencies or service interruptions that occur outside its control. The User accepts that they start the subscription knowing this risk.

12.1. "As Is" Presentation: The Service is provided on an "AS-IS" (As Is) principle. The Company does not guarantee that the Service will be uninterrupted, error-free, 100% accessible or fully suitable for the User's specific commercial purpose.

12.2. Planned Maintenance: The Company may temporarily stop the Service or restrict access due to maintenance, updates and improvements. Planned maintenance is announced in advance when possible. Advance notification may not be given for urgent security updates.

13.1. Personal Data: Personal data belonging to the User is processed in accordance with KVKK and the Privacy Policy and Disclosure Text published on the Platform. By approving the Agreement, the User is deemed to have accepted these texts as well.

13.2. Intellectual Property: All software rights, codes, designs and trademarks of the Platform belong to the Company. The right granted to the User is only a temporary and non-transferable usage license.

14.1. Indirect Damages: The Company cannot be held responsible for indirect damages such as data loss, loss of profit, business interruption, loss of reputation or damages arising from third party API interruptions.

14.2. Liability Limit: To the maximum extent permitted by applicable legislation; the Company's total financial liability under this Agreement is in any case limited to the total subscription fee paid by the User for the Platform in the last 12 (twelve) months prior to the event giving rise to liability.

15.1. Consumer Transactions: If the User has the status of Consumer; Consumer Arbitration Committees or Consumer Courts in the User's place of residence within the monetary limits determined by the Ministry of Trade each year are authorized for disputes.

15.2. Commercial (B2B) Transactions: If the User is a Merchant or Commercial Customer; Istanbul Courts and Enforcement Offices are authorized for the resolution of disputes.

15.3. Applicable Law: This Agreement is subject to Turkish Law.

The User, by checking the relevant box on the payment screen; declares that they have read the Pre-Information Form and this Distance Sales and Subscription Agreement, understood all terms (especially the withdrawal right exception and API dependency risk) and accepted them electronically. The Agreement enters into force when the payment transaction is completed.